Frequently Asked Questions
Everything you need to know about finding and ordering your dream dress at Camellia Wedding Gown.
How do I determine the correct size for my wedding gown?
We provide a detailed sizing chart on every product page. Since bridal sizing often runs smaller than high-street fashion, we recommend having your bust, waist, and hips professionally measured and comparing them to our specific brand guide.
How long does it take for my dress to be delivered?
Standard shipping typically takes 3-5 months as many of our gowns are made-to-order. We also offer a selection of 'Ready to Ship' styles that arrive within 7-10 business days for brides on a shorter timeline.
Can I request customizations to an existing design?
Yes, we offer minor customizations such as adding sleeves, changing a neckline, or adjusting train length on select styles. Please contact our bridal consultants via email to discuss your specific vision before placing your order.
What is your return policy for bridal wear?
Due to the delicate and made-to-order nature of our gowns, we accept returns within 14 days of delivery for a refund minus a 20% restocking fee. Items must be unworn, unaltered, and in their original packaging with all tags attached.
Do you offer international shipping?
Camellia Wedding Gown ships worldwide. Shipping costs and delivery timelines vary by destination. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna to help you manage your wedding budget.